FAQs

Most of our products are stocked and can be shipped in 1-3 days. It will take 4 -6 weeks to receive your order. Shipping time vary with different destination countries.If it is a customized product, it will take about 10 additional working days.

You will receive an email from us to confirm your item has been sent. You can check the status of your order by accessing your account. Once the status of your items changes to Shipment Shipped it has left us and is on its way to you.

We will provide you with an order tracking number whenever the order status is changed into "Shipped" status. The tracking number will be posted on your account page. And you will also be notified by your registered email with this tracking number. With the tracking number, you can enter the shipping company's official website to check where exactly your package is.

All tracking information can be searched on https://www.17track.net/en

If you are not completely satisfied with your purchase, we accept returns on select items within 30 days of receipt. Items must be postmarked by the 30th day to be eligible for a refund. Detailed info please see Returns＆Refund page.

We offer a 72-hour grace period for order cancellations as long as your order has not shipped. Should you wish to cancel your order, please contact support@alsolight.com within 72 hours for assistance.

If we have not shipped your original order, please place an additional order so that we can combine both shipments.

Currently, we only ship to the USA and UK. If you need any international shipping, please contact email support@alsolight.com or Live Chat for an international shipping quote.

If you are planning to purchase an item in bulk, you can enjoy an exclusive wholesale price. The more you purchase, the cheaper. Purchasing in bulk, please contact email support@alsolight.com.